Navigating the Dashboard
The dashboard is your command center for support operations. This guide explains each section and how to customize your view for maximum productivity.
Dashboard Layout
The dashboard is divided into key areas designed to give you instant visibility into your support operations:
Statistics Cards
The top row displays real-time metrics at a glance:
Ticket Volume Chart
Visual representation of incoming ticket volume over time. Toggle between daily, weekly, and monthly views. Hover over bars to see exact counts. Use this to identify trends and plan staffing.
Recent Activity Feed
Live stream of ticket updates, new assignments, status changes, and team activity. Click any item to jump directly to that ticket.
My Tickets Panel
Quick access to tickets assigned to you, sorted by urgency. Shows SLA countdown for tickets approaching breach.
Sidebar Navigation
| Menu Item | Purpose |
|---|---|
| Dashboard | Overview and statistics (you are here) |
| Tickets | View, filter, and manage all tickets |
| Customers | Customer profiles and history |
| Knowledge Base | Help articles and documentation |
| Reports | Analytics and performance metrics |
| Teams | Team management and organization |
| Settings | Configuration and preferences |
Keyboard Shortcuts
Speed up your workflow with these keyboard shortcuts (press ? to see all):
N/ or ⌘KG then DG then T