Audit Logs
Track all significant actions in your SimplyTicket workspace. Audit logs provide accountability, security monitoring, and compliance evidence.
What's Logged
User Actions
- • Login / Logout
- • Password changes
- • Profile updates
- • Role changes
Ticket Actions
- • Create / Delete
- • Status changes
- • Assignment changes
- • Merge / Split
Admin Actions
- • User invites / removals
- • Team changes
- • Permission updates
- • Integration config
Data Actions
- • Customer deletion
- • Data exports
- • Bulk operations
- • Import activities
Log Entry Details
Example audit log entry:
timestamp: 2026-01-05T14:32:17Z
actor: sarah@company.com
action: ticket.status.changed
resource: ticket/TKT-1234
changes:
from: "open"
to: "resolved"
ip: 203.0.113.42
user_agent: Chrome/120 (Windows)
Viewing Logs
- 1
Go to Settings → Security → Audit Logs
- 2
Filter by date, user, action type, or resource
- 3
Click any entry for full details
Retention & Export
📅 Retention Period
Logs retained for 2 years by default. Enterprise plans offer extended retention.
📤 Export
Export logs as CSV or JSON for external analysis, SIEM integration, or compliance audits.
🔔 Real-Time Alerts
Set up alerts for suspicious activity in Settings → Security → Alerts. Get notified of failed logins, admin changes, or bulk deletions instantly.