API & Developers5 min readUpdated January 2026
API Overview
The SimplyTicket API provides programmatic access to your help desk. Build integrations, automate workflows, sync data with other systems, or create custom applications.
API Basics
Base URLhttps://api.simplyticket.net/v1
ProtocolHTTPS only
FormatJSON request and response bodies
AuthAPI key or OAuth 2.0
Available Resources
| Resource | Methods | Description |
|---|---|---|
| /tickets | GET POST PUT DELETE | Create, read, update tickets |
| /customers | GET POST PUT DELETE | Manage customer profiles |
| /comments | GET POST | Add replies and notes |
| /users | GET POST PUT | Team member management |
| /teams | GET POST PUT DELETE | Team organization |
| /articles | GET POST PUT DELETE | Knowledge base content |
Rate Limiting
API requests are rate limited to ensure fair usage:
Standard
100
requests/minute
Bulk
10
requests/minute
Search
30
requests/minute
# Rate limit headers in every response:
X-RateLimit-Limit: 100
X-RateLimit-Remaining: 95
X-RateLimit-Reset: 1704067200
Error Handling
The API uses standard HTTP status codes:
200Success201Created400Bad Request401Unauthorized404Not Found429Rate Limited# Error response format:
{
"error": {
"code": "invalid_request",
"message": "The 'priority' field must be: low, medium, high, urgent",
"field": "priority"
}
}